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Business Transformation Manager

Tunstall is the world’s leading provider of telehealthcare solutions. Based in the uk, operating in over 50 countries with 3000 employees, we support more than 3.6 million people worldwide. We develop and deliver a range of connected care and connected health products and services, enabling efficient and safe care of elderly, disabled and chronically ill patients. Tunstall northern europe – uk, ireland, sweden, denmark, finland – has around 800 employees and a turnover Of sek 1.4 bn. The nordic head office is located in malmö.

Tunstall is in a phase of transformation of their business and therefore need to strengthen their organization by recruiting a business transformation manager to the nordic head office in malmö. The purpose of the role is to work across the nordics (sweden, denmark, finland),  lead internal process improvement projects and develop a culture of process excellence and continuous improvement throughout the organization. Areas of focus will include fit for purpose internal processes for new propositions and business channels.

Main responsibilities

• work with leaders across the organization in order to review, develop and improve business processes across the territory, ensuring that we operate good practice at all times
• deliver process improvement projects on time and in line with budget, drawing on a virtual team on a day to day basis
• identify areas of excellent practice in other territories and apply in the nordics
• ensure awareness of process improvement and excellence with employees across the nordics
• ensure that processes and the organizational model support business strategy, support innovation and change
• ensure streamlining and consistency of business processes and practices across all countries within the territory
• educate process owners on continuous improvement methodologies, help them address their own specific challenges and produce detailed project plans for process improvement activities
• define metrics aligned to the business plan and the strategic objectives
• establish appropriate feedback mechanisms to ensure that continuous improvement takes place
• identify opportunities for cost savings / revenue via process improvement initiatives
• lead the quality assurance work and ensure that tunstall maintains all necessary accreditations and standards


• detailed knowledge of business process improvement methodologies
• capable of driving change and constructively handle resistance
• significant experience in a business analysis or process excellence role
• extensive knowledge in process design and implementation
• significant experience of internal audit processes and methodologies
• able to lead and manage a virtual team that may include internal and external auditors, quality and information governance team members
• experience of presenting business process improvement initiatives including development of businesses cases as appropriate
• experience from applicable systems, standards and methodologies such as iso, lean, six sigma, prince 2, itil, etc.


• we believe you have excellent communication and presentation skills with the ability to balance complexity and details
• ability to work with a wide range of stakeholders in a complex and changing environment
• business minded and customer centric approach
• excellent skills in business transformation
• visionary with a strategic mindset

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