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Manager Technical Support & Warranty - BMW Group AB

BMW Group Northern Europe is a fully owned subsidiary of BMW GmbH,responsible for coordinating and supporting the BMW sales subsidiaries as well as the authorized BMW and MINI dealers in the local Nordic and Baltic countries.

The Northern Europe subsidiary has approx. 250 employees and 160 autorized dealers and workshops. For more information visit www.bmw.se or www.bmwframtid.se.

In line with the growth of its aftersales business, BMW Northern Europe is developing the organization in order to support its customers in the best possible way. As Manager Technical Support and Warranty, you will head two teams of dedicated employees working closely with dealers to ensure a fast, professional and correct handling of issues concerning BMW and MINI.

You will have the overall responsibility to make sure that the provision and coordination of technical support is in place for the service network throughout the region (seven countries) as well as making sure that the warranty policies and procedures are consistent and effective. A major responsibility is to analyze, develop and implement a structured platform for your two areas, so that all technical and warranty issues are being handled efficiently and correctly.

In this important and exciting position, you will be part of an international network where you will be communicating widely and broadly within BMW. You will partner with colleagues throughout the world as well as gaining insights and knowledge at headquarters in Munich. Within the region, you will cooperate closely with local dealers and develop a strong and mutually rewarding presence.

We believe that you would come into this position with a strong background in heading complex support functions for several years, preferably with emphasis on technical and/or financial issues. For you, success is tightly linked to having a reliable structure for everyone to adhere to, and you have successfully implemented new ways of working to this effect. You are an appreciated leader, who actively participates in the daily operations whilst keeping your eyes set on the overall objectives.

You are used to and thrive in an international environment and look forward to being responsible for a diverse region as well as being part of a global organization. You enjoy liaising on different levels and making your team successful through managing different important stakeholders.

For you to develop and feel energized, you prefer to be among ambitious colleagues in an organization with highly set goals and in intense surroundings with new challenges every day. The automotive industry is going through vast changes at a fast rate, and the position as Manager Technical Support & Warranty will play an important part in BMW’s future success.

BMW Northern Europe cooperates with K2 Search in this recruitment. For more information, please contact Katarina Åhlin, Executive Search Consultant (katarina.ahlin@k2search.se) or Samuel Göranzon, Research Consultant (samuel.goranzon@k2search.se). Your application will be handled in the strictest confidence, and we look forward to hearing from you! Submit your application as soon as possible at www.k2search.s